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What You Can Expect Visiting Herb House...

Best practice & measures in response to Coronavirus

The Herb House is now open!

Raw & Cured, our food-bar, the Curated by Lime Wood shop, and our treatment rooms are open to all.  

For now the Herb House Spa facilities, including the pools, gym, studio and changing rooms are only open for Hotel guests and Herb House Spa Members so that we can manage the capacities in the spa and ensure that physical distancing is possible. 

Our first priority is to keep everyone safe, that’s you our guests, but also our team. We see this as a partnership of trust, so we ask that when you do come and see us to please play your part in keeping everyone safe. In return we will all be doing the same for you.

This is new territory for us too, we would ask you to be patient with the team, there is a chance some things might be a little less snappy than usual whilst we all get used to the new way of doing things!

We want to reassure you that we have put measures in place to keep you and our teams safe so that you can confidently enjoy a visit with us. 

We’re following all government guidelines and working on best practice measures within the spa; all procedures and assessments will be constantly reviewed and updated where necessary in line with government guidelines.

We will be using LIME WOOD’S 6 safety steps in all areas of the operation at Herb House.

1. Carrying out Risk Assessments & Staff Training

2. Adhering to Government guidelines for physical distancing

3. Putting in place stringent hygiene measures, including the use of a sanitiser to fog public areas regularly.

4. Providing hand sanitiser for staff & guests at every possible opportunity

5. Minimising contact between staff & guests at every possible opportunity

6. Guests and staff required to wear face coverings in public spaces

Raw & Cured

Open daily from 8am-6pm

We are serving our full menu with juices, coffees, teas or even a glass of wine to indulge in! 

Pre-booking is advised but walk-ins are welcome. Please call the Herb House on 023 8028 6998 to book.  We will be taking personal details for test and trace purposes. 

*EAT OUT TO CHILL OUT*

Book a spa treatment from Herb House’s current treatment menu and lunch at Raw & Cured, and we will extend the Eat Out to Help Out offer on your bill.

Curated by Lime Wood

Open all day to all. 

You can now stock up on all of your favourite body, bath and facial products from Bamford, Sarah Chapman and VOYA, as well as some new seasonal goodies.

Face Coverings

By law in public areas of hotels, all guests must wear a face covering. So as a guest we require you to wear a mask when walking around the hotel, except if you are seated waiting for or consuming food and drinks.

This also includes the Herb House Spa Reception and Curated by Lime Wood shop. As the facilities in the Herb House must be booked in advance and are managed by capacities, guests will not need to wear face coverings in these areas.

Guests are required to wear a face covering whilst in a treatment room and during a treatment. Guest face coverings can be removed if it's essential for a particular treatment, so we will not require you to wear a face mask for a facial. All therapists will also now wear a minimum Type II face mask in addition to a face visor to perform all treatments.

Please bring your own face covering with you for your arrival, but we will have some disposable masks available at reception if you forget. 

In addition to all guests being required to wear face coverings when moving around the hotels, all of our teams will now be wearing them in public areas. 

Full Government regulations on Face Coverings can be found here.

Pools

There is a dedicated advance booking system available to use the indoor lap pool, hydro pool and outdoor hot pool. Spaces are limited and sessions can be booked 7 days in advance on a first-come first-served basis. We recommend you book in advance to avoid disappointment.

We operate family-friendly swimming sessions Monday - Sunday from 8.15am -9.00am, 9.15am-10.00am, 5.15pm - 6.00pm, 6.15pm-7.00pm. There must be an over 18 attending in each swim group. To book a section for 4 guests you only need to book 1 place within the My Wellness app.

Outdoor pool sessions from 8.00am - 8.00pm with a maximum of 6 guests per session. Please note you must be over 18 to book.

Hydro pool sessions (including Sauna and Steam room) from 7.00am - 8.00pm with a maximum of 8 guests per session. Please note you must be over 18 to book.

Lap pool sessions from 7.15am - 8.00pm. These sessions will all be lane swimming with the exception of the family swim times.

Lane swimming - there is a slow/medium lane booking option with a maximum of 3 guests per lane 

If you have any questions regarding anyone of the booking systems on My Wellness please email membership@herbhousespa.co.uk or call us on 02380 287 184 

Treatments

We are operating a reduced Treatment Menu including Body Treatments, Massages, Facials, Manicures and Pedicures.

Facials are available, we are offering a range of 45 minute facials from Bamford, VOYA and Sarah Chapman. 

Guests are required to wear a face covering whilst in a treatment room and during a treatment. Guest face coverings can be removed if it's essential for a particular treatment, so we will not require you to wear a face mask for a facial. All therapists will also now wear a minimum Type II face mask in addition to a face visor to perform all treatments.

All tools and equipment will be sanitised after each client and all surfaces in the treatment rooms will be disinfected after each treatment has finished. Each therapist will have their own allocated treatment room which will be deep cleaned daily. 

If any further advice is released by the Government on facial treatments you will be contacted in advance of your booking. 

You can view our most up to date treatment menu here.

Gym

There is a dedicated advance booking system available to use the gym. Sessions are available to book in one-hour max slots from 6.30am - 8.30pm with a maximum of 6 people in the gym.

Last gym session weekdays are from 7.30pm-8.30pm, and 6.30pm-7.30pm at the weekend.

All gym equipment is disinfected regularly throughout the day.  However, we would ask that guests clean down their equipment before and after use with the provided cleaning equipment.

Guests are contacted about booking a session in advance of their arrival. 

Classes

We are running a full fitness timetable and classes take place outside where possible, or in the studio – all bookable via the MyWellness App for members or Reservations/Herb House Reception for guests. 

Class sizes are limited to 6 in the studio (indoor classes) and 12 outside (weather permitting), based on current Government guidelines. In circumstances where the weather is permitting and the class allows, those attendees on the waiting list will be contacted the night before to increase the class numbers for all classes before midday the following day. For afternoon classes we will contact you in the morning of the day of the class.

You can view our updated Fitness Timetable here.

Personal Training

Personal Training sessions are bookable via our Reservations team – to be enjoyed in the gym or outside.

All personal training sessions bought prior to closure will be reactivated, please speak to your PT to organise this.

Sauna & Steam Room

The Sauna and Steam Room are open, bookable with use of the Hydro Pool only. 

Changing Rooms

Our changing rooms are open as usual but they will look slightly different than you are used to - you will be given a towel and robe on arrival at the spa, encouraged to physically distance and there will be no reading material available.

Residents will be encouraged to use their rooms facilities so the changing rooms will be available for members only.

We are here to help

If you have any other queries please get in touch with us by emailing reservations@herbhousespa.co.uk or calling 02380 287 184