Booking your classes and sessions

All fitness classes & Little Nippers swim sessions at the Herb House can be booked using MyWellness. You can book and cancel your sessions on your personal app, online or at Reception.

Downloading & using the App

• You will shortly receive an invitation to join MyWellness. Please accept the invitation and follow the instructions to set up your profile.
• Download the Mywellness App and sign-in with your username and password.
• Select your facility as the Herb House Spa (you will either need to search for this or enter in the address which is Herb House Spa at Lime Wood Hotel Lyndhurst SO43 7FZ)
• Select ‘BOOK AN ACTIVITY’ – this will bring up a new window with a list of all the bookable sessions for each day.
• Select ‘BOOK’ on the session you’d like to book, and you will be booked on for that session.

Booking sessions

1. Full Works members can book sessions up to 8 days in advance and All Access members up to 7 days in advance.
2. Sessions can be booked from 7 days before the session commences.
3. For morning classes starting before 10am, classes are open for booking from between 6-8am 7 days before. For example, to book Monday’s Spin class at 7.05am, you will be able to book from 6.05am the previous Monday for the following week’s class. 
4. All classes after 10am are open for bookings 3 hours and 7 days before. For Monday’s 2pm Spin class, you will be able to book from 11am the previous week.
5. Filtering - this is highly recommended to save you having to scroll through sessions that might not be of interest to you. Click on the filter icon at the top right of the screen (the three lines) and this will allow you to create your own filter. Click on the ‘plus’ sign and select which sessions you want to include, name your filter, and click save.
6. If you are interested in sessions further in advance, these are not bookable, but you can set a reminder and ‘follow’ the booking which will inform you when the session can then be booked.

Waiting Lists

If a session is fully booked, you will have the option of going onto a waiting list. This is highly recommended as regardless of how many people are on the waiting list, as soon as a space becomes available, everyone on the waiting list will be notified and you will then have the option to book the slot on a first come first served basis on the app.

Notifications

When you set up your account, please tick to receive email and push notifications. This will ensure that your bookings will be confirmed to you. We strongly recommend you have notifications activated to ensure you are kept updated.

It will also mean that you will receive notifications when spaces become available on classes for which you are on the waiting list.

If you have accepted notifications, you will receive an email notification and an app alert to confirm your booking, you will also receive an app alert 24 hours, 1 hour and 10 minutes before the class to remind you.

Privacy

There is a privacy setting in MyWellness under profile preferences if you’d like to appear as anonymous to other users on classes.

If you already have a MyWellness account

If you have already used MyWellness before and already have an account, please download the app from the app store.

It will need you to log into your account with your username and password. If you have forgotten your password, please click forgotten password link and create a new password.

If you are unsure if you already have a MyWellness account, we can check this for you. Please see below for support contact information.

Booking over the phone

If you do not have access to the app, please let us know, so we are aware.  In this instance, we can take your session bookings over the phone.  Please note that our reservations team will only be able to take your reservation over the phone, once the session booking is active on the app.

Please do not call until the session booking is active for the class/pool/gym slot you wish to attend, as our team will have to ask you to call back later!

We’d recommend you always call our Membership team number on 02380 287184 rather than our reservations number for all session booking enquiries.

Cancelling your sessions

You can cancel your space up to 4 hours before your session begins on the app. After this time, you will not be able to cancel on the app. 

To cancel a session, just find your booked class/Little Nipper session and select CANCEL CLASS, you will receive an email notification to confirm your cancellation. 

Cancellation Policy

If you do not arrive for a session and have not cancelled via the app or at Reception, you will be alerted that you have missed a pre-booked class.

If you have booked and missed 3 sessions in 30 days, MyWellness will not allow you to book for 7 days, and you will not be able to attend any session during this period or make any changes to your booked sessions on the app.

Within the 4-hour window prior to the class, you will not be able to cancel your session on the app, but always give us a call if you know you cannot attend and if we can offer your space to someone on the cancellation list, this will avoid you receiving a penalty.

What to do if your account is frozen

If on three occasions within 30 days you have not cancelled class bookings and your account is frozen, you will not be able to make any new bookings or change any existing bookings on your app for 7 days.

You will still be able to attend any sessions which you have previously booked prior to your account being frozen.  

If you needed to make a change to an existing booking whilst your account is frozen, please call the membership line and we will assist you.

You are still welcome to attend sessions when your account is frozen if spaces remain, but you will just not be able to book in advance to secure your space.

Members only Classes

You will notice that on our fitness timetable, we have added some members only classes.

These classes are exclusive to members and cannot be booked in advance by hotel residents or spa days or guests of members.

If on the day, spaces remain at the last minute, our Duty Manager will be able to book non-members at their discretion and they will inform the class teacher accordingly.

Back-to-Back Sessions

Within the fitness timetable, we have put on several back-to-back classes to try and accommodate as many members as possible to attend classes.

Members are not allowed to book onto two of the same style of class in one day in advance.

Our team will monitor class bookings daily so if you do book onto more than one of the same classes in any one day, we will contact you to see which of the two classes you would like to attend. The other space will be released.

Booking in a Guest

If you are bringing a guest into the spa on a guest pass for the day and would like to book them into the spa, please firstly contact our reservations team to check availability for the date in mind. 

Once your guest is booked into the spa, if you would like to book them into a class with you, our reservations team can organise this for you on the day of your visit, subject to availability. We regret at this time; we cannot book spaces in advance for you.

Please call our reservations team on 02380 286998/9 to book in your guest.

Top Tips

Within the MyWellness app, it is possible to set a reminder to yourself to book your favourite class, by clicking on the bell next to the chosen class. You will then be sent a reminder as soon as bookings open for this class.

Support and help

If you need any support with using the app, booking classes, and using it to progress your training, please email justin.pimm@herbhousespa.co.uk.