Who We Are

Lime Wood
Beaulieu Rd
SO43 7FZ England

Telephone : +44 23 8028 7177
Email: info@limewood.co.uk

Payment Transactions

All payment transactions are handled by a third party payment gateway Credit Call, whose secure transaction processing environment exceeds industry standards such as PCI DSS. We do not process any credit cards details on our own website and any cardholder data is secured by using a combination of symmetric and asymmetric cryptographic algorithms.


Refund Transactions

Lime Wood will process your refund and credit the card you used for your booking within 24 hours of the request. Once that has happened, your bank will take care of the rest but please note that depending on the bank it may take them up to 7 working days to post the credit to your account, and up to 2 billing cycles to then show on your statement - unfortunately we have no control over this .

With Coronavirus (COVID-19) continuing to impact our teams are handling an unprecedented number of requests.If you have requested a refund for a pre-paid stay this means refunds may take a bit longer than normal and could take up to 30 days to process.

Thank you for your patience.

Room Deposits / Cancellation Policy

A deposit for the first night’s stay (for every booked room) is required to be paid before the booking is confirmed. 

Hotel bookings can be cancelled or transferred up to 72hrs prior to arrival with no charge, however rates may differ between dates if your booking is transferred. 

Any cancellations or amendments within 72hrs of arrival will result in our retaining the charge for the first night of your stay.

If we are forced to close due to COVID-19, bookings will be transferred to a later date or cancelled at no charge.

Certain dates may have an exception to our usual deposit/cancellation policy, this will be communicated to you when booking.


Table Booking/Cancellation Policy

Please note that the time you have booked is when we need you to be sat at the table. If you are running late please contact us and let us know to avoid cancellation of your booking. If you need to cancel we would like 72 hours notice by calling +44 23 8028 7177  


Herb House Spa

Age restrictions

- Spa Days: Those attending any of our Spa Days must be aged 18 years and over

- Treatments: Those having treatments must be aged 18 years and over with the exception of those listed below:

  • Bamford De-Stress massage: Available to those aged 16 years and over, subject to consent 
  • Mini Facial or back neck and shoulder massage: Available to those aged 15 years and over, subject to consent
  • Mini Manicure or mini pedicure: Available to those aged 14 years and over, subject to consent

 Unfortunately we do not offer any treatments for those aged 14 years and under at this time.


It is vital that mothers-to-be advise us when making any treatments bookings so that we can advise which treatments we can offer you during the different stages of your pregnancy. If anything changes in between you making your booking and time of treatment, please contact us so we can make the appropriate changes to your treatment for you.

Please note if you are in your first trimester (under 12 weeks) we will only be able to offer you a manicure or pedicure.

Herb House Spa/ Cancellation Policy

If you have booked a spa treatment please note no payment has been taken you will need to pay on departure. Should you need to cancel or amend your treatment please contact us on 023 8028 7177 at least 24 hours prior to your booking. If you have any medical conditions or allergies, had recent surgery or pregnant please call the spa to complete your booking. We are always happy to help find the right treatment for you. We reserve the right to refuse treatment on the day if this information has not been disclosed at the time of booking. For all hands and feet appointments, Gel, Shellac or acrylic nails must be removed before your appointment.


By continuing to use the Website or using our services you are confirming that you accept our Terms and Conditions and our Privacy Policy. If you do not accept this Privacy Policy or Terms and Conditions, you must leave the Website and cease using our services immediately.

View the Privacy Policy