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Who We Are

Lime Wood
Beaulieu Rd
SO43 7FZ England

Telephone : +44 23 8028 7177

Payment Transactions

All payment transactions are handled by a third party payment gateway Credit Call, whose secure transaction processing environment exceeds industry standards such as PCI DSS. We do not process any credit cards details on our own website and any cardholder data is secured by using a combination of symmetric and asymmetric cryptographic algorithms.


Refund Transactions

Lime Wood will process your refund and credit the card you used for your booking within 24 hours of the request. Once that has happened, your bank will take care of the rest but please note that depending on the bank it may take them up to 7 working days to post the credit to your account, and up to 2 billing cycles to then show on your statement - unfortunately we have no control over this .

Room Deposits / Cancellation Policy

Please refer to the terms for your selected rate when booking for cancellation policy and deposits. 


Table Booking/Cancellation Policy

Please note that the time you have booked is when we need you to be sat at the table. If you are running late please contact us and let us know to avoid cancellation of your booking. If you need to cancel we would like 72 hours notice by calling +44 23 8028 7177  


Herb House Spa

Age restrictions

- Spa Days: Those attending any of our Spa Days must be aged 18 years and over

- Treatments: Those having treatments must be aged 18 years and over with the exception of those listed below:

Available to those aged 16 years and over, subject to consent

  • 60 min Facial (excluding Sarah Chapman lactic Peel)
  • 30 min Back, Neck and Shoulder Massage
  • Full Manicure or Pedicure
  • Gel Manicure or Pedicure

Available to those 14 years and over, subject to consent

  • 30 min Mini Facial
  • Mini Manicure or mini pedicure: Available to those aged under 14 years, with a parent present


It is vital that mothers-to-be advise us when making any treatment bookings so that we can advise which treatments we can offer you during the different stages of your pregnancy. If anything changes in between you making your booking and time of treatment, please contact us so we can make the appropriate changes to your treatment for you.

Please note if you are in your first trimester (under 12 weeks) we will only be able to offer you a manicure or pedicure.

Herb House Spa/ Cancellation Policy

If you have booked a spa treatment or spa day and need to cancel or amend your booking please contact us on 023 8028 7177 at least 72 hours prior to your booking, please note bookings are non-transferable. If you have any medical conditions or allergies, had recent surgery or are pregnant please call the spa to complete your booking. We are always happy to help find the right treatment for you. We reserve the right to refuse treatment on the day if this information has not been disclosed at the time of booking. For all hands and feet appointments, Gel, Shellac or acrylic nails must be removed before your appointment.

By continuing to use the Website or using our services you are confirming that you accept our Terms and Conditions and our Privacy Policy. If you do not accept this Privacy Policy or Terms and Conditions, you must leave the Website and cease using our services immediately.

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