Coronavirus / COVID-19 Statement
Lime Wood & Herb House are currently closed
When will Lime Wood re-open for overnight stays?
The latest Government announcement has given us huge hope that we are on the road to recovery and that over the coming months we will be taking steps to get back to life as we once knew it! However, very sadly and despite all of our safety measures in place, once again Hospitality is held at the ‘back of the queue’ to reopen, with a date for hotels of no earlier than 17 May.
The main house, bedrooms, the main restaurant, bar and lounges will remain closed to all until at least 17 May.
So, we are now taking future bookings at Lime Wood from 17 May.
So what happens to hotel bookings before 17 May?
If you have a booking that falls within the time of closure, we want to reassure you that we will take all the necessary steps to help you rearrange your stay or table. We would really appreciate it if you let us get in touch with you rather than calling us at this time, as our teams will be doing their best to help you all with your plans. We will be contacting guests with bookings up until the 17 May.
You will have the option to move your booking to a new date, transfer your deposit to a Gift Voucher that will be valid for 24 months, or receive a full refund.
What happens to upcoming Restaurant bookings before 17 May?
If your booking is before 12th April, unfortunately, we will have to cancel your booking.
If your booking is between 12th April and 17th May we would really appreciate it if you let us get in touch with you rather than calling us at this time, as our teams are flat out trying to help everyone with their plans. The team will help you to rebook your table for our new outdoor dining terrace or to move your booking to a later date.
If your booking is after the 17th May, this should be able to go ahead as planned. We will be in touch with you if anything changes.
Please only call us if your enquiry is urgent as our phone lines are exceptionally busy. We will update you with further information as soon as we can. Thank you so much for your patience at this challenging time.
What happens to hotel and table bookings after 17 May?
Any bookings made after the 17 May will go ahead as planned.
Hartnett Holder & Co, the Courtyard Bar and The Scullery will be open and offering our full menu, with both indoor and outdoor dining options available. Please note we will be taking bookings for up to 6 people or two households.
Is Lime Wood open for lunch and dinner from 12th April?
We are really excited to let you know that we will be opening our restaurant, Hartnett Holder & Co ‘outside’ for Alfresco April!
When? Monday 12th April – Sunday 16th May
What time? Tables are bookable between 12pm – 5.30pm
Can I come with a friend? You can book with either up to six people from multiple households OR two households.
Dress appropriately, come with a pioneering spirit and we will do everything in our power to ensure your first taste of hospitality this year will be one to remember.
We will not be offering Dinner, Afternoon Tea or Sunday Lunch menus during this time.
When will the Herb House Spa open?
The Herb House Spa will be open from Monday 12th April.
Initially, you will be able to book a range of spa treatments or enjoy lunch outside at Raw & Cured. The Spa facilities, including the pools and gym will only be accessible if you are a Herb House member so that we can manage capacities and ensure that physical distancing is possible, but we will be launching Spa Days again for the summer – so keep your eyes peeled.
What to expect when we re-open...
We are following all government regulations and guidance to keep our guests and team safe
We want to reassure you that we've put measures in place to keep you and our teams safe so that you can confidently enjoy a stay with us.
We firmly believe safety needs to be a joint effort, so we ask you to please play your part in keeping everyone safe. In return we will be doing the same for you.
We will be using LIME WOOD’S 6 safety steps in all areas of the operation.
1. Carrying out Risk Assessments & Staff Training
2. Adhering to Government guidelines for physical distancing
3. Putting in place stringent hygiene measures, including the use of a sanitiser to fog all bedrooms between guests, and public areas
4. Providing hand sanitiser for staff & guests at every possible opportunity
5. Minimising contact between staff & guests at every possible opportunity
6. Face Coverings/Masks are required for guests and staff in public spaces
Book with confidence
What happens if I need to cancel?
Hotel bookings can be cancelled or transferred up to 72hrs prior to arrival. If you need to cancel or amend your booking within 72hrs of arrival due to COVID-19, we can transfer your booking to another suitable date, however rates may differ between dates. Any cancellations or amendments within 72 hrs of arrival will result in our retaining the charge for the first night’s stay.
If we are forced to close Lime Wood due to COVID-19 bookings can be transferred or cancelled at no charge.
You can find our full Booking T&Cs here.
Can I use a Gift Voucher?
We have extended the validity of all Gift Vouchers that expired during our period of closure due to COVID-19, or that are due to expire later this year so that you are still able to use them at Lime Wood.
We have extended the validity of all Gift Vouchers that are due to expire in 2021, to now expire on 31st December 2021, so that you still have an opportunity to use them at Lime Wood.
All Gift Vouchers that had their validity extended to March 31st 2021 due to our periods of closure in 2020, will now be extended to 31st December 2021.
All vouchers purchased during our period of closure in 2021 will be dispatched as normal, but are valid for use from 17th May and have an expiry from this date.
Please kindly note that you are unable to redeem a Gift Voucher online to make a booking. Please book your room as normal and the team will refund any pre-payments with proof of your voucher. Please just contact firstname.lastname@example.org
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You can be confident when visiting us
At Lime Wood we are certified as AA COVID-19 confident and Good to Go with Visit England which means we have completed an assessment and have been accredited.
The safety and well-being of our guests and team is our highest priority across the hotel, spa and restaurant, and we want you to feel reassured that you are in a safe and secure environment when spending time with us.
If you have any questions or concerns about visiting us or would like clarification on any of our safety measures and procedures we have in place, please email the team at email@example.com and we will respond shortly.