Coronavirus / COVID-19 Statement
Lime Wood is open!
What Tier is Lime Wood in?
Lime Wood is in a Tier 2 area
What does this mean for my visit?
Guests should observe the Tier that is the highest of either their home or the hotel.
We want to reassure you that we've put measures in place to keep you and our teams safe so that you can confidently enjoy a stay with us. We firmly believe this needs to be a joint effort, so we ask you to please play your part in keeping everyone safe. In return we will be doing the same for you.
If you are due to be staying with us and you are travelling from a Tier 3 area, we kindly ask that you rearrange your booking to a later date.
- No household mixing indoors (tables booked with other households must be rearranged for 1 household, rescheduled or cancelled)
- Last orders will be at 10pm, but the restaurant and bar areas will not close until 11pm
- The Herb House Spa facilities will be open with restrictions
- Face masks for staff and guests at all times in public spaces
- Physical distancing in all public spaces between staff and guests
Christmas Bookings 23rd-27th December
As you will have probably read, the Government have relaxed Coronavirus restrictions during this period so that households can form a bubble with up to 3 households to gather in private homes.
However, these restrictions will NOT be relaxed for gatherings in hospitality settings unless the area that the hotel/restaurant is in has been moved to Tier 1, but the rule of 6 will still apply.
So, if Lime Wood remains in a Tier 2 area during this time we will not be able to accommodate mixed household bookings for restaurant tables, or group stay bookings that would see you mixing with another household during your stay.
We wanted to give you fair warning of these possible restrictions, as we are not quite sure when we will find our about revisions to the Tiers, so that you can plan your Christmas celebrations.
You can contact our Reservations team to discuss your booking if you would like to alter your plans either by emailing them on email@example.com or by calling 023 8028 7177.
We have limited availability in December for stays and tables, although with new restrictions coming into play that will effect travel and previous bookings it is always worth checking our website for updated availability! You might be able to squeeze in that last minute getaway after all....
What to expect when we re-open...
We are following all government regulations and guidance to keep our guests and team safe
We want to reassure you that we've put measures in place to keep you and our teams safe so that you can confidently enjoy a stay with us.
We firmly believe safety needs to be a joint effort, so we ask you to please play your part in keeping everyone safe. In return we will be doing the same for you.
We will be using LIME WOOD’S 6 safety steps in all areas of the operation.
1. Carrying out Risk Assessments & Staff Training
2. Adhering to Government guidelines for physical distancing
3. Putting in place stringent hygiene measures, including the use of a sanitiser to fog all bedrooms between guests, and public areas
4. Providing hand sanitiser for staff & guests at every possible opportunity
5. Minimising contact between staff & guests at every possible opportunity
6. Face Coverings/Masks are required for guests and staff in public spaces
Book with confidence
What happens if I need to cancel?
Hotel bookings can be cancelled or transferred up to 72hrs prior to arrival. If you need to cancel or amend your booking within 72hrs of arrival due to COVID-19, we can transfer your booking to another suitable date, however rates may differ between dates. Any cancellations or amendments within 72 hrs of arrival will result in our retaining the charge for the first night’s stay.
If we are forced to close Lime Wood due to COVID-19 bookings can be transferred or cancelled at no charge.
You can find our full Booking T&Cs here.
Can I use a Gift Voucher?
We have extended the validity of all Gift Vouchers that expired during our period of closure from Thursday 5th November - Wednesday 2nd December due to COVID-19, or that are due to expire later this year so that you are still able to use them at Lime Wood.
We have extended the validity of all Gift Vouchers that expired during our period of closure from Thursday 5th November - Wednesday December due to COVID-19, or that are due to expire later this year so that you are still able to use them at Lime Wood.
Please kindly note that you are unable to redeem a Gift Voucher online to make a booking. Please book your room as normal and the team will refund any pre-payments with proof of your voucher. Please just contact firstname.lastname@example.org
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You can be confident when visiting us
At Lime Wood we are certified as AA COVID-19 confident and Good to Go with Visit England which means we have completed an assessment and have been accredited.
The safety and well-being of our guests and team is our highest priority across the hotel, spa and restaurant, and we want you to feel reassured that you are in a safe and secure environment when spending time with us.
If you have any questions or concerns about visiting us or would like clarification on any of our safety measures and procedures we have in place, please email the team at email@example.com and we will respond shortly.