Coronavirus / COVID-19 Statement
Lime Wood & Herb House are closed
In line with the latest Government guidance, Lime Wood & Herb House are now closed until further notice.
If you have a booking that falls within the time of closure, we want to reassure you that we will take all the necessary steps to help you rearrange your stay or table. We would really appreciate it if you let us get in touch with you rather than calling us at this time, as our teams will be doing their best to help you all with your plans. We will be contacting guests with bookings up until the 15th February.
You will have the option to move your booking to a new date, transfer your deposit to a Gift Voucher that will be valid for 24 months, or receive a full refund. Opting for a Gift Voucher or to move your booking would be enormously helpful and we would be hugely grateful if you choose to do this/take this course.
If you have a restaurant booking this will be cancelled. We are very sorry not to see you on this occasion but will look forward to welcoming you when we re-open.
Please only call us if your enquiry is urgent as our phone lines are exceptionally busy. We will update you with further information as soon as we can. Thank you so much for your patience at this challenging time.
Herb House members can find out more about their membership and the spa here.
Re-opening Lime Wood & Herb House
Until we know the Government guidelines set out for the reopening of hospitality businesses, we’re unable to confirm exactly what reopening will look like, and how many guests we’re able to accommodate at any one time, but it’s our intention to get open as soon as it’s safe and allowable.
What to expect when we re-open...
We are following all government regulations and guidance to keep our guests and team safe
We want to reassure you that we've put measures in place to keep you and our teams safe so that you can confidently enjoy a stay with us.
We firmly believe safety needs to be a joint effort, so we ask you to please play your part in keeping everyone safe. In return we will be doing the same for you.
We will be using LIME WOOD’S 6 safety steps in all areas of the operation.
1. Carrying out Risk Assessments & Staff Training
2. Adhering to Government guidelines for physical distancing
3. Putting in place stringent hygiene measures, including the use of a sanitiser to fog all bedrooms between guests, and public areas
4. Providing hand sanitiser for staff & guests at every possible opportunity
5. Minimising contact between staff & guests at every possible opportunity
6. Face Coverings/Masks are required for guests and staff in public spaces
Book with confidence
What happens if I need to cancel?
Hotel bookings can be cancelled or transferred up to 72hrs prior to arrival. If you need to cancel or amend your booking within 72hrs of arrival due to COVID-19, we can transfer your booking to another suitable date, however rates may differ between dates. Any cancellations or amendments within 72 hrs of arrival will result in our retaining the charge for the first night’s stay.
If we are forced to close Lime Wood due to COVID-19 bookings can be transferred or cancelled at no charge.
You can find our full Booking T&Cs here.
Can I use a Gift Voucher?
We have extended the validity of all Gift Vouchers that expired during our period of closure due to COVID-19, or that are due to expire later this year so that you are still able to use them at Lime Wood.
We have extended the validity of all Gift Vouchers that are due to expire in 2021, to now expire on 31st December 2021, so that you still have an opportunity to use them at Lime Wood.
All Gift Vouchers that had their validity extended to March 31st 2021 due to our periods of closure in 2020, will now be extended to 31st December 2021.
All vouchers purchased during our period of closure in January and February 2021 will be dispatched as normal, but are valid for use from March 1st and have an expiry from this date.
Please kindly note that you are unable to redeem a Gift Voucher online to make a booking. Please book your room as normal and the team will refund any pre-payments with proof of your voucher. Please just contact firstname.lastname@example.org
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You can be confident when visiting us
At Lime Wood we are certified as AA COVID-19 confident and Good to Go with Visit England which means we have completed an assessment and have been accredited.
The safety and well-being of our guests and team is our highest priority across the hotel, spa and restaurant, and we want you to feel reassured that you are in a safe and secure environment when spending time with us.
If you have any questions or concerns about visiting us or would like clarification on any of our safety measures and procedures we have in place, please email the team at email@example.com and we will respond shortly.