Coronavirus / COVID-19 Statement
Can I book in a group?
Yes, you can book a table indoors or outdoors without restriction on the number of guests or household mixing.
Subject to maximum table or private dining room occupancy.
Book with confidence - what happens if I need to cancel?
Hotel bookings can be cancelled or transferred up to 72hrs prior to arrival. If you need to cancel or amend your booking within 72hrs of arrival due to COVID-19, we can transfer your booking to another suitable date, however rates may differ between dates. Any cancellations or amendments within 72 hrs of arrival will result in our retaining the charge for the first night’s stay.
If we are forced to close Lime Wood due to COVID-19 bookings can be transferred or cancelled at no charge.
You can find our full Booking T&Cs here.
Can I use a Gift Voucher?
We offer monetary vouchers, as well as lunch, dinner and treatment vouchers. These can be purchased here.
We have extended the validity of all Gift Vouchers that are due to expire in 2021, to now expire on 31st December 2021, so that you still have an opportunity to use them at Lime Wood
Please kindly note that you are unable to redeem a Gift Voucher online to make a booking. Please book your room online as normal and the team will refund any pre-payments with proof of your voucher. Please just contact email@example.com
What should I expect when visiting?
We are following the latest government regulations and guidance to keep our guests and team safe.
We want life at Lime Wood to return to as normal as possible, however our highest priority is the safety and well-being of both our guests and teams.
Our teams will no longer be obligated to wear face masks, however, will have the option and be encouraged to do so. This is under constant review, but certainly you will notice the majority of the team will continue wearing masks to help protect their colleagues and you, our guests. We encourage you to do whatever makes you feel most comfortable when it comes to face masks. We will have masks available to those who would like one.
Please note as legislation changed on 30th November regarding close contact services you will now be obliged to wear a mask during your treatment with us. Therefore we kindly ask that you either bring your own face covering with you or alternatively we are more than happy to supply a disposable mask for you. Currently it is not a requirement to wear a mask in any other part of the spa or hotel and as per government guidelines this will be reviewed either on 21st December or before.
Social Distancing & The Rule of Six
Both social distancing and the rule of six will be relaxed, which means you can book tables for over 6 guests from as many households as you like! Our communal areas will be free to roam as you please, and our bars will be open to order from if you fancy a change from table service and want to say hello to our friendly bar team! All we ask is you are mindful of distance and space with other guests around and the team.
We will be continuing to keep certain measures in place to do our part to help control the spread of the virus for the foreseeable future.
Extra cleaning regimes will carry on throughout the properties across rooms, communal areas, restaurants and the whole of the spa.
NHS Track & Trace check-ins will be available at reception, which are optional to guests.
Hand sanitiser points will remain around communal areas, and we encourage you to use them.
We ask that if you have tested positive or someone you have been in close contact with has tested positive for Coronavirus, you delay your visit to the hotel and contact our team on firstname.lastname@example.org to rearrange your visit.
Please note we will be keeping a close eye on Government guidance and will adapt to fit new requirements as necessary and at any time.