Herb House is open from 6.30am-9pm Monday to Friday and 6.30am-8pm on weekends. Opening hours may occasionally vary, though we will always endeavour to provide advance notice where possible. Last entry is 30 minutes before closing, and the pools close 15 minutes before the published closing time.

Members are not required to book to use the spa facilities, including the pools, sauna and steam room. Please note that these facilities are reserved for guests aged 18 and over, except during designated Family Swim Times in the Lap Pool.

Family Swim Times take place at set times throughout the week and may vary during school holidays. During these periods, please refer to the Technogym app for the latest Little Nippers timetable and keep an eye on the members’ newsletter for any updates.

All Access and Full Works members may bring children under 18 to swim at Herb House during Family Swim Times at no additional charge.

Please click here to see our Little Nipper Policy and booking information.

You will find lockers in the changing rooms for your belongings.

All lockers are regularly cleaned and restocked with robes and flip-flops. There are towels by the pools, and you can find additional towels and robes in the alcoves above the bins opposite the showers.

Lockers will be open if available for use, and you can secure a locker using a four-digit code of your choice. Please press the reset button before using the locker.

Please do not leave any valuable items in these lockers, as Herb House accepts no liability for the loss of or damage to members’ property.

All lost property should be handed in at Herb House reception. All items will be kept for a maximum of three months and thereafter donated to a local charity.

Herb House provides lockers for daily use only. Items left overnight will be removed and placed in lost property.

If you would like a treatment during your visit, we recommend booking in advance to avoid disappointment. Treatments can be booked online here.

If you need to cancel or amend your treatment booking, please contact us on 023 8028 7177 at least 72 hours in advance. Please note that bookings are non-transferable.

If you have any medical conditions or allergies, have recently undergone surgery, or are pregnant, please contact the spa when booking so we can help recommend the most suitable treatment for you. We reserve the right to refuse treatment if this information has not been disclosed at the time of booking.

For all hand and foot treatments, please ensure any gel, Shellac or acrylic nails are removed prior to your appointment unless removal has been booked as part of your treatment.

Fitness classes can be booked via the Technogym app. Please click here for a quick guide to booking classes.

The app will be updated with any timetable changes, so please check regularly for the latest information.

Equipment and mats in the Studio and Hideout are cleaned regularly. We kindly ask members to help us keep these areas clean after use. You are welcome to bring your own mat if preferred.

Should you need to cancel a class booking, we ask for a minimum of 8 hours' notice before the scheduled start time. This allows members on waiting lists more time to secure a place and helps maximise availability across our classes.

Details of special members’ offers, events and Herb House news will be displayed around the spa. Upon becoming a Herb House member, you will have the option to opt in to receive our newsletters. Please note that you can opt out at any time. If you would like to add yourself to our database, please complete the sign-up form at the top of this page.

Due to GDPR regulations, we are unable to add you to our marketing database without your express permission.

If you do not receive the email link and do not receive our weekly newsletters, please email membership@herbhousespa.co.uk and we will assist in getting this set up for you.

Herb House is a place to relax and unwind, so we kindly ask all members and guests to be mindful of those around them.

Herb House is a non-smoking environment. Smoking and the use of e-cigarettes are not permitted anywhere within the spa, on the Roof Garden or around the outdoor Hot Pool.

To maintain the peace and tranquillity of the spa, mobile phones should be kept on silent and calls should be taken outside the building. We ask that members and guests refrain from playing music, videos or other audio on personal devices. Laptops may be used in Raw & Cured provided they do not disturb others.

For the privacy of our members and guests, photography and videography of other guests is not permitted anywhere within Herb House. During Little Nippers swim sessions, mobile phones must not be used around the Lap Pool.

Please wear appropriate attire at all times. Swimwear should be worn in the pools, saunas and steam rooms, and suitable footwear is required in the gym and for fitness classes. Complimentary robes, towels and flip-flops are provided in the changing rooms. Robes may be worn in Raw & Cured, and flip-flops are required when using the spa facilities.

We are committed to reducing single-use plastics and provide filtered water stations throughout Herb House. We encourage members to stay hydrated during their visit.

Only food and drink purchased from Raw & Cured may be consumed within Herb House. No outside food or drink, alcoholic or otherwise, may be brought onto the premises.

Animals are not permitted within Herb House or its immediate surroundings, with the exception of Guide Dogs and Hearing Dogs, subject to prior notice.

Herb House management reserves the right to restrict access to certain facilities where necessary for health and safety reasons.

Members and guests are asked to shower before entering the pools. No food, glassware or crockery may be taken into poolside areas. Plastic glassware is available from Raw & Cured, and plastic water bottles may be used. Running, jumping and diving are not permitted around the pools, and as surfaces may become slippery when wet, the flip-flops provided should be worn at all times.

There is a lift located in reception providing access to the lower and upper ground floors.

Members and guests use Herb House facilities at their own risk and must ensure they are fit and able to use the facilities available. Any change in health circumstances that may affect the safe use of the facilities should be notified to us.

Any accident occurring on the premises must be reported to the Spa Duty Manager immediately.

If you are feeling unwell, we recommend that you refrain from using the facilities.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury arising from negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by law. Subject to this, Herb House shall not be liable for any indirect, consequential or business-related loss arising from the use of the facilities, website or services. By using Herb House facilities, members and guests acknowledge and accept these limitations of liability.

For all spa reservations, please call 023 8028 6998 or email reservations@herbhousespa.co.uk

If you have any other queries regarding your membership, please get in touch with us by emailing membership@herbhousespa.co.uk or calling 023 8028 7 184.