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Club Welcome Pack

To help you settle in, we thought it might be helpful to give you a little welcome pack, which includes all the key things you need to know about your Club membership at the Herb House. This pack serves as a guide but may be subject to change. 

Please refer to our Members Information page here for more general information about the Herb House, our opening times and current operating procedures.

Membership Cards and Discounts

Your Club membership provides you with the following discounts:

  • 10% off all treatments at the Herb House, subject to availability (please book in advance and mention your membership at the time of booking).  This excludes gift vouchers, which will be charged at full monetary value.
  • 10% off all Food & Beverage in hotel, subject to availability (please book in advance and mention your membership at the time of booking)This will be limited to up to 10 guests dining. Payment must be made by the member & membership must be valid at the time of payment. Please kindly note that member’s discounts will not be available for set-price packages such as Christmas Stays, Christmas Day Lunch, New Year's Eve, Smoked & Uncut, and similar offerings.
  • 10% off hotel rooms subject to availability (please make the reservations team aware that you are a member) (rack rate only, Monday to Thursday excluding bank holidays only, up to a maximum of 4 rooms. No other discounts apply).
  • Entitlement to room upgrades even on Late Lime Wood rates and upgrade to next room category, subject to availability.
  • 10% off retail purchases.
  • Access to regular Herb House events – will be announced in regular newsletters.
  • Your Club membership does not include complimentary guest passes but you do have the option to purchase further guest passes at a preferential members’ rate of £75 per pass.
  • There are no restrictions on the number of guest passes you can buy each year.
  • First to experience new products and special promotions. (This does not extend to anyone other than the member present unless otherwise stated).
  • Members will receive adhoc promotions at the Herb House from time to time. (This does not extend to anyone other than the member present unless stated otherwise)
  • Please note the discounts only apply at Lime Wood and the Herb House, not at other Lime Wood group properties. Please note that there is no discount on Spa vouchers or Lime Wood.

Health Consultation Forms

At your Spa induction, you will be asked to complete a treatment consultation form, which will be kept on file for any future treatments. This will also enable us to recommend the treatments and products that are most suitable for you and help us to tailor our treatments to meet your needs.

All members will be asked to complete a fitness consultation form and sign a medical disclaimer before starting any exercise.

It is your responsibility and liability to bring to our attention any medical condition or changes to a medical condition that may present a health risk when using any of the facilities or engaging in any activities at the Herb House.

If you are taking medication, have just had an operation or have a medical condition, we strongly advise you to consult with your doctor before having on any treatments or using the facilities.

Please let us know if anything changes in your health once you have completed either your treatment or fitness consultation form.

We would advise you do not do any strenuous physical activities if you do not think you are medically fit enough.

If you have any reservation as to your physical condition, we would advise you have a medical check-up before doing any exercise.

Little Nippers Swim

As Club members, your membership does not include access to our Little Nippers swim time. Please consider upgrading to our Full Works and All Access memberships if you would like access to Little Nipper's swimming. Click here for more information on these memberships. 

Please be aware of our Little Nippers Policy and swim times. To find out more, please see our Little Nippers Policy.

Please note that Herb House does not provide lifeguard facilities at the pool area.

Guest Passes

How do I purchase guest passes?

  • The Club membership does not include any complimentary guest passes but you do have the option to purchase further guest passes at a preferential members’ rate of £75 per pass for a full day visit.  Alternatively, we also have an evening members' guest pass option available for £45 per person, which gives your guests access to the spa from 4pm until the spa closes.
  • There are no restrictions on the number of guest passes you can buy each year.

How do I book a guest in to use a guest pass?

  • If you’d like to bring a guest in for the day, we require an advanced warning in writing. Please contact our reservations or reception team at or to advise what date you would like to bring your guest into the Spa and to advise the name(s) of your guest(s). We manage our numbers in the Spa carefully, so all guests will be subject to availability and allocated on a first-come first-served basis. Once we have received your request, we will contact you to confirm the visit for you. Please advise if you would like to book any treatments for your guest.
  • Payment will be taken at the time of booking for your guest pass(es) to secure your booking.
  • We have a 24-hour cancellation policy for purchased guest passes.  If you cancel your booking more than 24 hours in advance of your visit, a refund will be made or you can opt to move your booking to another date within 12 months of the date of purchase. If the cancellation is made less than 24 hours in advance of your visit, no refund will apply.

What can I book for my guest?

  • The use of the Pools with your guest can be booked up to 7 days in advance, however, to give our members more opportunity, classes for your guest can only be booked on the day if there is space.
  • We would be delighted to book you in for lunch with your guest in Raw & Cured or to book treatments for you both, subject to availability.

What do I need to do on the day of the guest visit?

  • Please make sure you come to reception on arrival with your guest to check them into the Spa. Your guest will be asked to fill in a consultation form before using the facilities.
  • You will need to accompany your guest at all times and you will be responsible for their behaviour and must ensure that they abide by the Herb House regulations and etiquette at all times.
  • The Herb House membership reserves the right to refuse guest admissions and admission to guests who have previously had their membership terminated or refused.

Can I bring guests into the Spa without using a guest pass?

  • You are welcome to bring guests into Raw & Cured for lunch or drinks without a guest pass but they will not be able to use other facilities in the Spa. Please do book your table in Raw & Cured in advance with our reservations team to avoid disappointment. Please sign them in at reception on arrival and out on departure.

How can I find out how many guest passes I have remaining?

  • Our membership and reception team can advise you how many guest passes you have remaining by checking your membership profile. Please ask at the reception desk or email if you’d like an update.

Fitness Services and Cancellation Policy

Gym Induction

Before you exercise in the studio or gym, you will need to complete a complimentary gym induction with one of our fitness team.

This is a 30-minute long session, where one of our personal trainers will go through how to effectively use each piece of equipment in the gym. We would recommend you wear fitness attire to this appointment so that you can try out the machines. The session will also include how to use the MyWellness app and the Technogym hub to book classes and how to view your profile.

Bespoke Training Programme

After you’ve had your Body MOT, we would recommend you book in for your complimentary 60-minute Bespoke training programme.

This is an hour-long session where one of our personal trainers will discuss goals and lifestyles, in order to design a training programme for you to follow yourself in the gym. A credit has been applied to your account which is valid for 6 months from the start of your membership.

Training Assessment

After you have worked out for a few months, or if you would like a new programme designed for you at any stage, we would recommend you book in for a training assessment.

This is an hour-long session where one of our personal trainers will assess your progress and design a new training programme for you to follow yourself in the gym.

Personal Training

If you would like more one-to-one continual support, we would recommend you book in a block of Personal Training sessions with one of our trainers (see below for more details).

Body MOT at the Herb House

As a Club member, you are not entitled to a complimentary Body MOT session. However, if you would like to book one, we would thoroughly recommend this after your gym induction.

What is it?

The Body MOT is an in-depth, general health and fitness check carried out by a Personal Trainer who can support you with advice and guidance. Your MOT will identify opportunities to improve your overall health and wellbeing by giving you the personalised advice you need to become healthier and fitter.

Packages and prices:

Bronze MOT - £81 for a 60-minute basic Body MOT to include:

  • BMI (Body Mass index)
  • Body Composition (Body Fat)
  • Resting heart rate
  • Waist to hip ratio
  • Blood Pressure
  • Peak Flow
  • Grip Strength
  • Aerobic fitness assessment (your cardiovascular fitness)
  • Current eating habits

Gold Body MOT - £108 for 90-minute Full Body MOT

Our Full Body MOT – to include all measurements outlined above plus Functional movement screening (posture and flexibility) – 30 mins

Following the Body MOT, your Personal Trainer will explain the results to you and offer some simple advice based on the current healthy living guidelines. You will also be given a full report to take away with you. We will then use the results to track your progress against a bespoke set of fitness and lifestyle goals.

Preparation for your MOT

To optimise the accuracy of the results we would advise that you arrive in a fasted state (nothing to eat or drink for at least 3-5 hours beforehand, preferably overnight and no caffeine or alcohol consumption in the past 24 hours). Please come dressed in loose-fitting clothes and trainers or gymnasium attire. For us to be able to complete some of the assessments we will ask you to remove your shoes and socks and we also need to take certain body measurements such as waist circumference. Please inform a member of staff if you would prefer not to have these measurements taken or would prefer a chaperone to be present during the assessment. The data we collect will be kept confidential and will be stored in accordance with current data protection laws.

What happens after the MOT?

We recommend you attend an MOT every 6 months to a year to track your progress. It also helps you to monitor the effectiveness of your exercise regime and reassess your health and lifestyle goals.

Click here to see the latest timetables.

Personal Training

Personal Training sessions can be booked via the fitness team or at reception.

The Herb House offers a wide range of Personal Training options. Visit our Personal Training page to find out more about rates.

At your first PT session, your PT will build you a bespoke training PT-led programme, which will typically last 6-12 weeks.

We have a variety of PTs within our team with varying expertise and you are welcome to select one to work with or if you prefer you can work with more than one. Click here to read more about our team.

We operate a 24-hour cancellation policy for all Personal Training bookings. Cancellation with less than 24 hours via telephone or written notice via email will incur a full 100% charge. For any other greater notice periods a full refund will be given within one (1) week of notification.

MyWellness App

You will be able to make bookings on the MyWellness app for the Lap Pool.

Becoming healthier and more active is now easier than ever. MyWellness enables you to access your lifestyle and fitness data, manage your training programmes and much more whilst being on the go.

You will also be able to connect MyWellness with popular fitness and nutritional tracking apps and devices like Polar, Garmin, Apple Health, RunKeeper, Strava, Mapmyfitness and many more.

Classes are not included in the Club membership and cannot be added. Please ask for more information on upgrading to an All Access or Full Works membership if you would like to start enjoying our classes.

You will also be able to connect to the Technogym equipment in the gym to record and manage your workouts and results. For support with this, please just ask one of the fitness team when you are next in the gym.

On joining, you will receive an email invitation to join MyWellness. You will need to accept this invitation before you can set up your profile and start booking classes via the MyWellness app. Please let one of the membership team know if you do not receive this email.

Please click here for a quick guide to your MyWellness booking procedures.

Recommend a Friend

If you recommend a friend to join the Herb House as a member, you will receive a £75 credit, which you can put towards any 90+ minute treatment or our 120-minute Ultimate Body MOT or towards a block of Personal Training sessions.  Alternatively, if you prefer you can use it to purchase a guest pass. This £75 credit would be valid for 12 months from date of issue and must be used for one order.

If you have any other queries regarding your membership, please get in touch with us by emailing or calling 02380 287 184.